The Hotel applies guaranteed and non-guaranteed reservation.
Guaranteed booking — is made upon prior request of the Guest/Customer with a security payment (hereinafter — the “Deposit”) in the amount of 100% of the cost for the entire stay at the Hotel, or 100% of the cost for the first night of stay at the Hotel, followed by a Deposit of the value of the unpaid period of stay upon arrival.
With a guaranteed reservation, the Hotel will wait for the Guest until the check-out time of the day following the day of the scheduled arrival. In case of untimely refusal of the Guest from booking or no-show of the Guest from him (from the Customer) at the expense of the Deposit the penalty for a simple room (place in the room) in the amount of the established cost of the room (place in the room) for 1 (one) day is withheld.
In case of delay of the Guest and placing it in the Hotel after 00 hours 00 minutes before the set check-out time, the fee for a guaranteed reservation from him (the Customer) at the expense of the Deposit is charged at the rate of half the established cost of the room (space in the room) for 1 (one) day, as well as a penalty for a simple room (space in the room) in the amount of half the established cost of the room (space in the room) for 1 (one) day.
If the Guest is late for more than a day, the guaranteed reservation will be canceled.
Non-guaranteed reservation — is made upon prior request of the Guest/Customer without making a Deposit. In case of non-guaranteed reservation, the Hotel will wait for the Guest until 18.00 local time of the day of the expected arrival, after which the reservation is canceled without notice to the Guest/Customer, and further provision of services by the Hotel is made on a General basis, subject to availability.
When booking, accommodation or free accommodation, the Guest/Customer chooses the room category, and the right to choose a specific room belonging to this category remains with the Hotel. If possible, the Hotel takes into account the wishes of the Guest/Customer regarding accommodation in a particular room.
Any reservation is considered to be confirmed only after the Guest/Customer receives a unique reservation number and a written confirmation from the reservation Manager.
Any reservation is considered unconfirmed after written or oral notification from the Hotel stating the reason for refusal.
The booking is considered unconfirmed if the Guest/Customer has not received written or oral confirmation from the booking Manager within more than 24 hours from the time of sending the request.
In case of a guaranteed reservation, the cancellation is initiated by the person who made the reservation. To do this, the relevant person must contact the booking Manager by phone +7(812) 748 5950 or e – mail: firstname.lastname@example.org with a request to cancel the reservation with a unique reservation number, no later than 14 days before the checkout time of the guest’s arrival at the Hotel.
Only cancellation with obligatory confirmation by the Hotel of receipt of the corresponding notification from the Guest/Customer (in writing or orally) is valid.
To change the information in the confirmed booking request, please contact the booking Manager by phone +7(812) 748 5950 or e-mail: email@example.com, with a request for changes indicating the unique reservation number.
Changes in confirmed reservation is considered confirmed after the notification by the Guest that booked the room with the mandatory confirmation by the Hotel receiving this notification. However, the Hotel may refuse a request for changes if they are not possible.
If the application is canceled (changed) in accordance with the Rules, the refund is made after a written request to the booking Manager. In this case, you must specify the application number or details of the person who paid for the hotel services, the name of the Guest, the terms of the claimed stay.