Главная /Information about Norht flower Hotel

St. Petersburg is a North capital, cultural capital of Russia, Northern Venice, beautiful city of White Nights. Possibly the most unusual, ambiguous city of Russia. Empire and eclecticism, baroque and modern style, Saint Petersburg of Pushkin and Dostoyevsky, Akhmatova and Brodsky, familiar and unknown - everyone find own St. Petersburg.

What your Petersburg will be? We do not know...

But we do know that whatever your purpose of visiting St. Petersburg –business, shopping, tourism, romantic travelling - the North Flower Boutique Hotel looks after its guests!

We hope that wonderful rooms, good cuisine and high standarts of service by qualified personnel constitute a guarantee of your pleasant stay at the North Flower Boutique Hotel!

Yours sincerely
Manager of the North Flower Boutique Hotel
Extension: 120
E-mail: office@northflower.ru

The building is located in Saint-Petersburg, at number 40 Marata street (before 1918 used to be Nikolayevskaya str.) It has been apartment house in the merchant Smourov family. This building was built in 1879-1880 as example of eclecticism style by the architect M. A. Andreev.

Reconstruction of the building took place in 2018-2019. North Flower Boutique Hotel is located on the ground and 1-st floor. Our rooms are deco-
rated in classic style with elements of modern.

There are excellent facilities as well as comfortable, well furnished rooms and public area. Air conditioning is available in all bedrooms and public area. St. Petersburg artists has introduced products which beautifully com-
plement the original designers work.

North Flower Boutique Hotel is small unique hotel, proposing a special
style and atmosphere with individual approach to every Guest.

Our Hotel offers the following categories of bedrooms:

Double room. A room of 18 sq. m. with a double bed
Single room. A room of 18 sq. m. with a single bed
Standard Single. A room of 18 sq. m. with a single bed.
Standard Double. A room of 18 sq. m. with a double bed. Guests can choose double bedroom as well for single use.
Superior Double. A double room of 22 sq. m. with 1 double bed. It is possible to install extra bed for the 3 person (Hotel confirmation is required).
Deluxe Twin. A double room of 28 sq. m. with 2 separate beds. It is possible to install extra bed for the 3 person (Hotel confirmation is required).
Deluxe Double. A double room of 25 sq. m. with 1 double king-size bed and lounge zone with a bar.

Boutique Hotel North Flower
https://www.northflower.ru/
bd.40, Marata st., St.Petersburg, 191040
tel. +7 (812) 418-37-37
E-mail: info@northflower.ru

The Hotel has a good location with really friendly staff to each Guest. Within walking distance of Moscow Railway Station and several underground stations: «Vladimirskaya», «Dostoevskaya», «Mayakovskaya», «Ploschad Vosstania», «Ligovsky Prospect», «Zvenigorodskaya».

Reception – 100 – around the clock.
For call to St. Petersburg - 9

A single emergency phone number: 112
Part of the duty of service of rescue: +7 812 380-91-19
Information service about companies, goods and services: 008; 068
Taxi service: +7 812 333-00-00

We offer long range of services which are included in the price of residence:

• 24/7 check in;
• Сheck out time - 12:00, check in time - 14:00;
• Visa support for foreigners;
• Breakfast is served daily in the café on weekdays from 7:30 to 10:30, on weekends from 8:00 to 11:00;
• Daily rooms cleaning;
• Change of the bed clothes (once per 2 days) and towels (daily);
• Provision of hygienic accessories;
• Luggage keeping in a baggage room up to 12 hours;
• Individual vaults in a room;
• Free access to WI-FI and the Internet in accordance with Hotel provider rules and technical opportunities;
• Computer (in our cafe) with the Internet access. You can also print out A4 documents there;
• Coffee machine (coffee, tea, cacao, boiling water) in our cafe 24 hours a day;
• Provision of referral services.

Hotel Guests are also provided with special services for free:

• Calling ambulance and other special services;
• Computer with Internet access with opportunity to print A4 documents;
• Calling taxi;
• First-aid kit
• Bringing correspondence addressed to the Guest to a room;
• Waking-up at fixed time;
• Provision of boiled water, needles, threads, 1 kit of dishes and cutlery;
• Provision of ironing devices for using in a room;
• A baby bed;
• A baby chair for feeding in our cafe.

List of additional services which are not included in the bedroom price:

• Food service (breakfast) in case Guest booked a room without breakfast;
• Provision of extra bed in a room (this service can be provided in few room categories);
• Taxi request;
• Excursions organization;
• Booking and buying tickets by air, railway, museums, theaters and concert halls;
• Transfer;
• Business services;
• Event managing, room decoration;
• Mail deliveries services;
• Flowers delivery;
• Extra room cleaning;
• Laundry and dry cleaning.

1. General clauses

1.1. These rules of residence (then and there - Rules) in the North Flower Boutique Hotel (then and there - Hotel) were developed in accordance with the Civil Code of the Russian Federation, Federal law of the Russian Federation «About the protection of consumers rights» No 2300 - 1 dated 07.02.1992, Government Resolution of the Russian Federation No 1085 dated 09.10.2015 «About approval of the rules for the provision of hotel services in the Russian Federation» and regulate relationships in the sphere of services provision concerning temporal residence in the Hotel.

1.2. The Hotel is used for temporal residence of Guests for a period arranged with the Hotel. Residence time-limit is not determined.

1.3. Working hours of the Hotel - 24/7.
1.4. These rules are integral part of a contract of public offer concluded
by the Hotel with Guests by signing of registration card.
The text of the contract of public offer is published on the site of the Hotel
https://www.northflower.ru/ and in consumers corner in bd.40, Marata st.,
St. Petersburg, The Russian Federation, 191040.

2. Basic concepts.

2.1. Hotel services - set of services aimed at provision of temporary accommodation in the Hotel, including basic services of the Hotel and additional services which are determined by the Hotel;
2.2. Services of the Hotel - services of residence, household services, touristic and other associated services price of which is included in the price of residence in the Hotel and also services provided for free;
2.3. Additional services - services of catering, household services, touristic and other associated services provided by the Hotel to a Guest or other people for payment which is not included into the price of residence in the Hotel;
2.4. Guest is a person who has intention to order or ordering and purchasing services for private, family and other purposes not connected with undertaking business activities and services connected with undertaking of official obligations or a person getting services in accordance with concluded civil contract between the Hotel and third party;
2.5. Contractor is a person or legal entity that has an intention to order or to purchase or ordering or purchasing hotel services for Guest;
2.6. Booking is a preliminary order of rooms in the Hotel by Guest/contractor with a special confirmation of the Hotel that Guest will get booked room on a certain date for a certain period;
2.7. Booking manager is a worker of sales and marketing department of the Hotel who has authority to solve issues connected by rooms booking for Guests;
2.8. Public offer is an offer addressed to an unlimited number of people interested in purchasing Hotel services to conclude a contract for provision of hotel services published on the site of the Hotel;
2.9. Visitors are people who do not live in the Hotel but who are allowed to stay in a room from 10.00 to 18.00 being invited by Guest;
2.10. Price list is a list of Hotel services approved by the Hotel with statement of associated prices.

3. Order of direct booking and cancellation conditions.

3.1. The Hotel makes rooms booking by accepting Guest/contractor re-
quest for booking by booking manager by tel. number +7 (812) 418-37-37 or by sending a request to E-mail: info@northflower.ru or by filling a form on the site of the Hotel https://www.northflower.ru/ .
3.2. For a reservation we need:

• Names and surnames of Guests;
• Number of Guests;
• Date and time of check in and check out;
• Room category;
• Payment method;
• Way of guarantee;
• Contact information (fax, mobile phone and/or landline, E-mail);
• Comments.

3.3. Guaranteed and not guaranteed booking is used in the Hotel.
3.3.1. Guaranteed booking is made on the basis of Guest/contractor preliminary request with 100% deposit for the whole period of staying in the Hotel or 100% deposit for the first day of staying in the Hotel with subsequent payment for not paid period of residence in the Hotel during check in. While guaranteed booking the Hotel waits for the Guest till check out time of a day that follows a day of planned check in day. In case of late booking cancellation by Guest or non-arrival a penalty for standstill of a room is retained from Guest/contractor in a size of room price per 1 day. In case of Guest delay or check in after 00.00 before fixed check out time with guaranteed booking a payment in a size of half room price per day is retained and also a penalty for standstill in a size of half room price per day is retained from Guest\contractor. In case of delay for 1 day guaranteed booking is cancelled.
3.3.2. Not guaranteed booking is made on the basis of Guest/contractor preliminary request without deposit. In case of not guaranteed booking the Hotel waits for Guest till 18.00 of planned check in day. And after that booking is cancelled without Guest/contractor notification and further services provision is made on common basis if it is possible.
3.4. While booking, accommodation or while open accommodation Guest/contractor chooses room category and a choice of a specific room of
a determined category is left for the Hotel. If it is possible the Hotel takes notice of Guest/contractor wishes concerning residence in the Hotel.
3.5. Every booking can be considered as confirmed only after getting a unique booking number and written confirmation from booking manager by Guest/contractor.
3.6. Every booking can be considered as not confirmed if Guest/contractor gets written or oral notification from the Hotel with the reason for refusal.
3.7. Booking can be considered as not confirmed if Guest/contractor does not get written or oral confirmation from a booking manager during 24 hours from request sending.
3.8. In case of guaranteed booking cancellation is made at the initiative of a person who made a booking. For that a person should contact booking manager by tel. number +7 (812) 418-37-37 or E-mail info@northflower.ru with a request for cancellation with a booking number not later than 14 days before check in day.
3.9. Cancellation is valid only in case of getting a cancellation confirmation from the Hotel.
3.10. To change information in a confirmed reservation you need to contact booking manager by tel. number +7 (812) 418-37-37 or E-mail info@northflower.ru with a request to make changes with a unique booking code.
3.11. Changes in confirmed request for booking is valid only after sending notification by Guest who made a reservation with a confirmed notification of getting this request by the hotel. In this case the hotel can refuse to make some changes if it is impossible.
3.12. If a request is cancelled or changed in accordance with these rules, refunding is made after written request to a booking manager. You need to mention booking number or contact information of a person who paid for Hotel services, name and a surname of Guest, period of planned residence.

4. Order of Hotel accommodation and payment for services.

4.1. Accommodation in the Hotel is possible after presentation of identification document by Guest. It can be:
a) Passport of the citizen of the Russian Federation that identifies personality of a person on the territory of the Russian Federation;
b) Birth certificate for a person under 14;
c) Passport that identifies personality of the citizen of the Russian Federation outside the Russian Federation for a person who permanently lives abroad;
d) Passport of a foreigner or other document set by federal law or approved by international treaty of the Russian Federation as a document identifying personality of a foreigner;
e) Document issued by foreign country and approved by international treaty of the Russian Federation as a document identifying personality of a person without citizenship;
f) temporary residence permit of a person without citizenship;
h) sailor passport;
i) military ID or Identification card of a service man and a 100% deposit for the whole period of staying in the Hotel.
4.2. Payment for the hotel services can be made in cash, by credit card (Visa, MasterCard, Maestro, MIR) or in cashless way according to the price list valid on the check in day. In case of cashless payment Guest transfers money to the account of the Hotel on the basis of invoice charged by a booking manager. Non-cash payment by transfer to the account of the Hotel should be not less than one day before the day of arrival. If non cash payment is not done, it is possible to change a form of payment for a cash payment if the parties agree. Otherwise, the Hotel can cancel reservation and/or refuse to accommodate Guest.
4.3. Check in implies filling a form that confirms reliability of personal data
and agreement with residence rules and for processing of personal data.
4.4. Check out time - 12:00 local time.
Check in time - 14.00 local time.
4.5. If the residence is less than a day, room price is a price per day regardless check in and check out time except cases mentioned in clauses 4.6. Early check in (check in earlier than a time mentioned in clause 4.3) can take place only if the Hotel has available rooms.
4.7. Not guaranteed early check in can be provided for free if there are available and ready for accommodation rooms in the Hotel.
4.8. Guaranteed early check in is provided in case of guaranteed payment. If check-in takes place from 00:00 to 06:00, a payment of 100% size of price per day, if check-in takes place from 06:00 to 12:00, a payment of 50% size of price per day. Breakfast on the day of arrival is included in the early check-in price.
4.9. In case of check out during a period from 12:00 to 18:00 there is an extra charge in a size of half price for a room per day excluding price of break-fast.
4.10. In case of check out during a period from 18:00 to 12:00 of the next day there is an extra charge in a 100% size of price per day.
4.11. Children under 6 live in the hotel for free in case of family accommodation without extra bed. If an extra bed (folding bed) is provided for a child under 6 there is a fee according to price list.
4.12. Maximum room capacity: All rooms can host 2 Guests excluding single rooms. Maximum room capacity is stated without taking a notice of extra beds.
4.13. In case of residence prolonging (if there are available rooms) Guest makes a 100% deposit for prolonged period. A minimal period of prolonging is a half of a day with a price according to price list (clauses 4.9. and 4.10.)
4.14. In case of room prolonging Guest has to notify a booking manager before check out time. Prolonging service can be provided if there are available rooms.
4.15. During check out after a room is checked by a maid there is a payment process for additional services of the Hotel including intercity and internationals phone calls from a room, calls to paid help desks of St. Petersburg and other additional services.

5. Hotel services.

5.1. Hotel Guests are provided with the following services which are in-
cluded in the price of residence:

• daily Rooms cleaning;
• change of the bed clothes (once per 2 days) and towels (daily);
• provision of hygienic accessories;
• ironing devices using in a Room;
• luggage keeping in a baggage room up to 12 hours;
• individual vaults in a Room;
• free access to WI-FI and the Internet in accordance with Hotel pro-
• vider rules and technical opportunities.

5.2. If Guest request the Hotel provides the following services for free:
a) calling ambulance and other special services;
b) computer with Internet access with opportunity to print A4 documents;
c) calling taxi;
e) first-aid kit;
f) bringing correspondence addressed to Guest to a Room;
g) waking-up at fixed time;
h) provision of boiling water, needles, threads, 1 kit of dishes and cutlery.
5.3. The Hotel provides additional services listed in Appendix 1 to the
rules, which are not included in the price of residence. Ordering additional
services Guest pay a 100% deposit of price or pay for services at the moment
of its accepting.

6. Rights and obligations of the Hotel Guests.

6.1. Guests have a right to:

• use all facilities of the Hotel;
• receive all correct information about Hotel working hours, prices and list of provided services including extra services;
• invite visitors to a room from 10.00 to 18.00. If visitors stay in a room after 18.00, Guest should register visitor as Guests of the Hotel in accordance with the rules. Registration is possible only in the presence of Identification document (4.1, 8.2, 8.3);
• apply to the receptionist with the complaints about quality of services provided;
• suspend the contract with the Hotel in condition of payment for all actual costs incurred including price for standstill of a Room.

6.2. Guests are obliged to:
✓ observe the rules;
✓ respect the rights of other Guests of the Hotel;
✓ observe rules of behaviour, keep from abusing alcohol and insulting
people and staff in public places of the Hotel;
✓ pay for all services provided to him/her in the Hotel on time;
✓ keep Hotel property from damage. If Hotel property is lost or damaged, Guest must compensate for loss in a fixed way according to
the prices fixed in Appendix 2;
✓ get acquainted with an evacuation notice (in case of emergency) which you can find in information folder in a room and also to study
evacuation plan left in a room and/or corridors of the Hotel;
✓ observe fire regulations and regulations of electric devices using;
✓ close taps, windows, to switch off the light and electric devices before check-out;
✓ inform check-in service about check-out, leave the room keys to the receptionist.
6.3. It is forbidden for the Guests to:

• leave unauthorized people in the room in their absence;
• hand the key and Guest-card over to unauthorized people;
• rearrange and bring the furniture out of the room;
• smoke on the whole territory of the Hotel (including rooms, halls, public toilets and the corridors of the Hotel). In case of these rules violation the Hotel managers will take measures in accordance with the legislation of the Russian Federation;
• disturb other Guests making noise; stay in public places and restaurant of the Hotel wearing bathrobes, swimming suits, sportswear or slippers;
• keep pets in the rooms;
• bring and keep weapons, explosive and highly flammable, corrosive,
• poisonous, narcotic substances and other dangerous items; Guests
• eligible for keeping and bearing arms must provide special docu-

ments on call of hotel management for it (arms imply means listed in the Federal law of the Russian Federation No 150-FL «About arms»
dated 13/12/1996);

• drink in lobby, halls and in the Restaurant beverages, other drinks

and food brought outside the Hotel;

• take dishes, cutlery, food and drinks out of the Restaurant;
• deliberately make the property or territory of the Hotel dirty.

7. Rights and obligations of the Hotel

7.1. The Hotel is obliged to:
✓ provide paid services to the guest in time, qualitatively and in full;
✓ inform Guests about provided services and extra services, ways and order of payment;
✓ provide the full conformity of the quality of all services at the Hotel to Sanitary norms and rules;
✓ provide confidentiality of information about Guests and visitors of the Hotel;
✓ respond in due time to guests’ requests taking measures to eliminate accidents and breakages in rooms of the Hotel;
✓ be responsible for safety of Guests possessions, excluding money, currency, securities and precious metals (clause 925 of Civil code of
the Russian Federation);
✓ In case of detection of any lost Guests items inform the owner. The Hotel keeps lost items during 6 months after Guest checked out,
then lost items are considered as ownerless and the Hotel can manage them at its discretion. Food, remedies and other perishable items are not subjects for long keeping and are disposed by the Hotel during 1 day after check out;
✓ provide Guests book at first request;
7.2. Rights of the Hotel:
Staff of the Hotel has a right not to accommodate Guest in the following situations:

• Guest does not have documents, documents are not valid or expired, it is suspected that documents are fake;
• There is no payment in a fixed way and fixed sum;
• Guest wears dirty clothes, is drunk or under drug influence. Guest acts not adequately or aggressively;
• Guest refuses to follow interim residence rules (smoking regime and etc.);
• Guest is included in the stop list;
• In other cases implied by the legislation of the Russian Federation and common sense. Disputes are settled by the Hotel administration.
• The Hotel has a right to unilaterally withdraw from the contract and to check out Guest if the latter abuses alcohol and violates the rules of
• public order or/and violates these rules of residence;
• Staff of the Hotel can enter rooms to clean them, to change bedding, to check heaters, electricity and conditioners or to mend them and if
• Guest violates these rules;
• The Hotel has a right to take off a room Guests items with a commission and to make a list of possessions if residence period is expired
• and Guest is absent for more than 6 hours without payment for a room;
• If Guest violates these rules, the Hotel can make an act on the basis of this violation and levy a fine in a way fixed by Civil legislation.

7.3. Guest takes into consideration and does not object to the fact that CCTV video recording is done on the territory of the Hotel except public toilets and rooms.
7.4. Guest takes into consideration and does not object to the fact that telephone talks with workers of the Hotel are recorded.
7.5. An access to audio and video records is allowed only to specially authorized people and representatives of law enforcement bodies.

8. Order of foreigners accommodation in the Hotel.

8.1. Foreigners accommodation in the Hotel is made on the basis of Federal law No 109 dated 18.07.2006 «About migration registration of foreigners and people without citizenship in the Russian Federation» and regulation of the Government of the Russian Federation No 9 dated 15.01.2007 «About approval of rules of migration registration of foreigners and people without citizenship in the Russian Federation».
8.2. While accommodation a foreigner has to provide the following documents: passport, migration card, visa, registration in case the border was crossed more than 3 days ago.
8.3. Period of foreigner temporal residence in the Russian Federation is determined by a period of visa validity. Period of foreigner temporal residence in the Russian Federation whose staying in Russia does not demand visa can not exceed 90 days excluding situations provided by the legislation of the Russian Federation.
8.4. The Hotel provides services of migration registration for the foreigners. The service is free. It is necessary to have migration card for registration in the Hotel.

9. Disputes Settling

9.1. In case of various disputes about quality of service a guest must address to reception and solve it with a receptionist and leave a feedback on the site of the Hotel.
9.2. If the problem can not be solved on the spot, Guest must write his/her complaint. Complaints are regarded by administration of the Hotel without delay but not longer than during a month since complaint registration.
9.3. The Hotel takes all possible measures implied by the legislation to settle conflict situations.
9.4. In cases that are not covered by these rules, the Hotel and Guests are guided by the current legislation of the Russian Federation.
9.5. In case of disputes settling in the courts, these disputes should be reviewed in courts at the location of the Hotel. Residence rules of the Boutique Hotel North Flower are worked out on the basis of the Russian Federation law «About consumers protection» and «Rules of hotel services provision in the Russian Federation» approved by the Government regulation No 1085 dated 9.10.2016.

We wish you good rest and pleasant stay in our Hotel!

❖ Food service (breakfast) in case the Guest booked a room without
breakfast.
❖ Provision of extra bed in a room (this service can be provided in
some room categories).
❖ Taxi request.
❖ Excursions organization.
❖ Booking and buying tickets by air, railway, museums, theaters and
concert halls.
❖ Transfer.
❖ Business services
❖ Event managing, room decoration.
❖ Mail deliveries services.
❖ Flowers delivery.
❖ Extra room cleaning
❖ Laundry and dry cleaning.
* For prices - contact a receptionist.

Appendix 1
to the Residence rules
in the North Flower Boutique Hotel

Appendix 2
to the Residence rules
in the North Flower Boutique Hotel

*You can find more details in the list of material value of Hotel goods at reception.

These Rules of Accommodation (hereinafter referred to as the "Rules") at the SEVERNY TSVETOK Boutique Hotel (hereinafter referred to as the "Hotel") regulate relations in the field of providing a range of services for providing temporary accommodation for Hotel guests with pets.

General provisions

1. Pets can stay in the Hotel together with the Guest: cats or dogs of decorative breeds weighing up to 5 kg. (hereinafter referred to as animals), as well as service dogs and guide dogs (hereinafter referred to as an animal, pet). Dogs of decorative breeds can stay in a Hotel room with a Guest only with the consent of the Hotel administration.
2. Living with wild animals is prohibited.
3. No more than one pet is allowed in one room.
4. When checking into the Hotel with an animal, the Guest must familiarize himself with the "Rules of accommodation for guests with animals" and put a signature confirming his consent to comply with these rules.
5. Accommodation with an animal is allowed in the presence of an international veterinary passport (the form of the passport and the requirements for its registration are established by the Unified Veterinary (veterinary and sanitary) requirements for goods subject to veterinary control (supervision), approved by the Decision of the Customs Union Commission of June 18, 2010 No. 317), which contains information about the animal itself. and about its owner, as well as information about the necessary vaccinations and vaccinations, while the date of rabies vaccination must be at least 30 days and no more than 12 months before arrival.
6. The owner of the pet must inform the Hotel administration of his intention to stay with the pet when booking a room. The guest must provide information about the animal (breed, age, size, weight and other special characteristics) and receive confirmation from the hotel for accommodation with a pet.
7. Special Comfort rooms are provided for pets. Pets are not allowed in rooms of other categories.

Obligations of the animal owner

1. All responsibility for the pet, its behavior and possible damage to the property of the Hotel, property and health of third parties lies with the guest (pet owner). In case of such damage, the guest is obliged to compensate it in full.
2. The guest must have with him a special container (cage) for the animal and a mat / mat for sleeping.
3. The guest must bring special dishes to feed the animal. If necessary, it is possible to provide bowls for water and food. The guest must notify the reception staff when making the reservation prior to arrival at the Hotel.
4. In order to meet the natural needs of the animal, which do not require its walking, the Guest must bring with him a special tray or other special bedding.
5. The guest should only walk dogs with a collar and leash.
6. Leaving the animal unattended in the room, the Guest must place it in a special container (cage), which must be notified to the Hotel staff.

Restrictions imposed by the Hotel on a Guest staying with an animal

1. Hotel guests are prohibited from:
- use the Hotel's dishes (except for special dishes provided by the Hotel) for pet feeding;
- visiting the common areas of the Hotel with pets – the lounge area during breakfasts, events held at the Hotel – musical, literary, etc.;
- combing the fur of pets in rooms, rooms and on the territory of the Hotel;
- use shower cabins for washing pets;
- use towels, sheets and other hotel textiles to dry pets.;
- prevent employees from accessing the room for cleaning and repairs;
- finding and walking animals on the territory of the Hotel without a leash or outside the container/cage;
- leave a pet unattended in the hallway, lobby and on the territory of the Hotel.

The rights of the Hotel

1. The hotel reserves the right to refuse to accommodate a guest with pets without giving reasons.
2. The hotel has the right to unilaterally terminate the agreement with the guest on the provision of services and terminate their provision (evict the guest) in the following cases:
- non-compliance with these Rules;
- aggressive, noisy behavior of a pet in the room, lobby or on the territory of the Hotel;
- if pets cause discomfort to other guests, cause complaints and complaints, or interfere with staff performance of their official duties.

The order of calculations

1. On the day of arrival, the Guest pays for the pet's stay at the Hotel and makes a deposit, which is returned to the Guest on the day of departure. The amount of payment for the cost of pet accommodation and deposit is determined by the current price list.
2. On the day of arrival, the Guest pays for the pet's stay at the Hotel (1,500 rubles / day) and makes a deposit (5,000 rubles), which is returned to the Guest on the day of departure after examining the room.
3. At the time of departure, the staff of the hotel management service examines the room. If any damage is caused to the Hotel room, an Act of damage to the property is drawn up indicating the value of this property in accord-
ance with the price list and the guest pays for the damage.

Dear Guests!

We kindly ask you to follow fire safety rules.
Leaving a room do not forget to switch off TV, radio, conditioner, lamps and heaters.
We remind you that it is forbidden to cover switched on floor lamps and table lamps with flammable materials.
We ask you not to smoke in rooms of the Hotel and Hotel public places. It is prohibited to smoke in bed.
It is forbidden to keep explosive and fire dangerous objects in a room.
If you are in the Hotel for the first time, you should try to recall the location of exits and stairs, study evacuation plan and location of firefighting equipment.

In case of fire in your room:
Inform administrator about fire dialling 100 or in person.
Immediately inform fire service dialling 01 or 112 with a cell phone.
If you fail to eliminate fire by yourself, leave a room and close a door, not locking it.
Leave dangerous zone and follow administration and fire service directions.

In case of fire outside your room:
Immediately inform fire service dialling 01 or 112 with a cell phone. Leave your room after closing windows and doors, leave the Hotel.
If halls and staircases are full of smoke and it is impossible to leave a room, it is necessary to stay in a room with open windows. Closed and compacted door can protect you from high temperature during a long time.
To avoid smoke poisoning close holes and ventilation openings by wet towels
and bedding.
Try to inform your location to administration.
When the fire service arrives, approach window and make a sign for help.

We wish you pleasant stay in our Hotel.

Administration
of the North Flower Boutique Hotel.