Guaranteed and non-guaranteed reservations are applied at the Hotel. Guaranteed booking is made upon prior request of the Guest/ Customer with a security payment (hereinafter referred to as a "deposit") in the amount of 100% of the cost for the entire period of stay at the Hotel, or 100% of the cost for the first day of stay at the Hotel, followed by a deposit in the amount of the cost of unpaid stay upon arrival.
With a guaranteed reservation, the Hotel waits for the Guest until the check-out time of the day following the day of the scheduled arrival. In case of late cancellation of the reservation by the Guest or no-show of the Guest from him (from the Customer), a penalty for downtime of the room (place in the room) in the amount of the fixed cost of the room (place in the room) for 1 (one) day is deducted at the expense of the deposit.
If the Guest is late and stays at the Hotel after 00:00 minutes before the set check-out time, the fee for guaranteed booking is charged from him (from the Customer) at the expense of the deposit, a payment in the amount of half of the set room price (room space) for 1 (one) day, as well as a penalty for room downtime (places in the room in the amount of half of the fixed cost of the room (room space) for 1 (one) day.
If the Guest is late for more than a day, the guaranteed reservation will be canceled.
Non—guaranteed booking is made upon prior request of the Guest /Customer without making a deposit. In case of non-guaranteed booking, the Hotel waits for the Guest until 18.00 local time on the day of the expected arrival, after which the reservation is canceled without notifying the Guest / Customer, and further provision of services by the Hotel is carried out on a general basis, subject to availability.
When booking, accommodation or free check-in, the Guest/Customer chooses the room category, and the right to choose a specific room belonging to this category remains with the Hotel. If possible, the Hotel takes into account the wishes of the Guest / Customer regarding accommodation in a particular room.
Any reservation is considered confirmed only after the Guest receives it/The customer has a unique booking number and a written confirmation from the Booking Manager.
Any booking is considered unconfirmed after sending a written or oral notification from the
Hotel indicating the reason for the refusal.
The booking is considered unconfirmed if the Guest/The Customer has not received written or oral confirmation from the Booking Manager for a period of more than 24 hours from the moment of sending the request.
With a guaranteed reservation, the cancellation of the reservation takes place on the initiative of the person who made the reservation. To do this, the relevant person must contact the Booking Manager by telephone +7 (812) 418-37-37 or E-mail: info@northflower.ru with a request for cancellation of the reservation, indicating the unique reservation number, no later than 14 days before the check-in time of the Guest's arrival at the Hotel.
Only cancellation with mandatory confirmation by the Hotel of receipt of the relevant
notification from the Guest/Customer (in writing or orally) is considered valid.
To change the information in the confirmed booking request, please contact the Booking
Manager by telephone +7 (812) 418-37-37 or E-mail: info@northflower.ru , with a request for changes indicating the unique booking number.
Changes in the confirmed booking request are considered confirmed after the notification is sent by the Guest who made the reservation with the mandatory confirmation by the Hotel of receipt of this notification. However, the Hotel may refuse a request for changes if they are not possible.
If the application is cancelled (changed) in accordance with the Rules, the refund is made after a written request to the Booking Manager. In this case, it is necessary to specify the application number or the details of the person who paid for the Hotel services, the name and surname of the Guest, and the terms of the requested stay.